Each of our plans comes with 2 additional bags at no additional cost. Our Can Runners can take any additional loose bags at 4$ a bag. This is tracked by our runners and photo verified with job completions. This would be billed on trash day, and not as a part of your standard subscription.

We can assist with large items with prior notice, and within your city’s code of ordinances at 10$ for a single large item (Things like couches, sofas, freon-free appliances, mattresses etc. Check your city’s waste management pages for local specifics).

You can change your plan at any time. See our Contact Us page to get in touch with our customer support team.

If you are a ‘shared pet-space’ customer, you will get a notification when our Runners begin your route so our furry friends can be let in, separated, etc before we arrive.

While it is our responsibility to make sure this never happens, should this unlikely event occur you will have prior notice and be refunded the equivalent amount for the missed task, or have it deducted from the following months billing

While we’d regret to lose you as a customer, you can cancel any time by reaching us by phone or email (support@canrunner.io) . We ask that you try and give us 72 hours notice of your next billing day when possible.

We take the conduct of our Can Runners very seriously, and have guidelines in place to ensure quality service. If you have any issues with one of our Can Runners please reach out to us support@canrunner.io.