Frequently Asked Questions

What if I have additional bags?

Each of our plans comes with 2 additional bags at no additional cost. Our Can Runners can take any additional loose bags at 4$ a bag. This is tracked by our runners and photo verified with job completions. This would be billed on trash day, and not as a part of your standard subscription.

What if I have large items?

We can assist with large items with prior notice, if the item is already outside and within your city’s code of ordinances at 10$ for a single large item (Things like couches, sofas, freon-free appliances, mattresses etc. Check your city’s waste management pages for local specifics).

What if I need to make a change to my Account?

You can change your plan at any time. See our Contact Us page to get in touch with our customer support team.

What if I have a pet that shares the same space?

If you are a ‘shared pet-space’ customer, you will get a notification when our Runners begin your route so our furry friends can be let in, separated, etc before we arrive.

What if my trash gets missed?

While it is our responsibility to make sure this never happens, should this unlikely event occur you will have prior notice and be refunded the equivalent amount for the missed task, or have it deducted from the following months billing.

Am I able to cancel?

While we’d regret to lose you as a customer, you can cancel any time by reaching us by phone or email (support@canrunner.io). We ask that you try and give us 72 hours notice of your next billing day when possible.

What if I have a problem with one of your Can Runners?

We take the conduct of our Can Runners very seriously, and have guidelines in place to ensure quality service. If you have any issues with one of our Can Runners please reach out to us support@canrunner.io.